| Contacting Us |
| Toll Free: |
1-866-468-1739 Hours: M-F 9am - 6pm ET |
| Business: |
1-866-468-1739 |
| Contact: |
Jeanie |
| Mail: |
- Animal Designs
- PO Box 262
Three Springs, Pa. 17264
|
| Email: |
customercare@animaldesigns.com |
| General Information About
Your Order |
| Payment Methods: |
Visa, MasterCard, Discover, Personal Check, Money Order, Direct Wire
Transfer |
| Shipping Policy: |
Every effort will be made to to deliver
your order to you as soon as possible. Since each product is custom made to order, please
allow approximately 7-10 days for delivery. Special orders and non standard items will
take longer. We use USPS Priority Mail with receipt confirmation for domestic and
International Airmail for orders outside the USA. USPS Priority Mail costs vary depending
on the weight and destination of your order. International Air is cost for shipping plus
any customs charges. |
| Return Policy: |
We will accept returns on any item, for any reason as long as the
following conditions are met:
- Returns must be made within 30 days of purchase and must be accompanied by original
packaging material and accessories. We will not accept returns after 30 days of
purchase.
- Returned items must be returned clean and free of any residue, or we may refuse to issue
credit.
- Customer is responsible for all shipping charges on returned items unless we shipped a
damaged or incorrect item.
- There are no returns on custom made or
personalized items.
In order to return an item, you must first obtain a Return Merchandise Authorization
Number (RMA). To do so, please email returns@animaldesigns.com
with the reason for the return. You will then be provided with an RMA number which
must be marked clearly on the outside of the shipping carton. Items returned without
an RMA will be subject to a 10% restocking fee. |
| Canceling An Order: |
To cancel an order, you must contact us immediately ( the same day)
stating you want to cancel your order with all pertinent information included. |
| Address Corrections: |
When placing your order, please verify that your shipping address is
complete and correct. An incorrect shipping address will delay your package and will
cause the shipping carrier to charge us a $5 address correction fee on each box shipped to
that incorrect address. In order to recover the cost of the correction, we will
charge your credit card the amount of the address correction. |
| International Orders: |
We will be happy to ship an order to any international destination,
however, the customer will be responsible for the cost of shipping as well as all duties
and taxes charged at the time of importation. Duties and taxes not paid when you
receive your order, will be billed back to you on the credit card your original order was
charged to. By Federal Law, we are required to follow all export laws with respect
to declaration and customs documentation. |
| Shopping & Security |
Shopping from our store is easy and
secure. In order to make your shopping easier, click on the search button and type in your
favorite animal such as cat, dog, horse, etc. When you place an order, you can feel
confident that your credit card information is protected. On-line transactions are handled
with industry standard SSL encryption backed by the Geo-Trust Certificate. |
| Privacy Policy |
Animal Designs does not disclose any
information about its customers to any third party. Your name, address and email address
are used strictly for contact and shipping purposes. We are committed to safeguarding your
privacy online. For more information see our Privacy Policy |
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